CHIPBOX.CO.ZA Website Usage: Terms and Conditions

1. Introduction Welcome to “CHIPBOX.CO.ZA.” As a customer of “CHIPBOX.CO.ZA,” you (hereinafter referred to as the “User”) are granted access to the CHIPBOX.CO.ZA website for viewing and securely purchasing our advertised products (the “Products”). This access is subject to the terms and conditions outlined herein.

2. Agreement These Terms and Conditions constitute an agreement between “CHIPBOX.CO.ZA” (hereinafter referred to as “CHIPBOX.CO.ZA”) and the User. They govern our respective rights and obligations concerning your access to and use of the website hosted at the domain name “CHIPBOX.CO.ZA” and the purchase of Products from the website.

3. Acceptance of Terms and Conditions By accessing and using the Website, you agree to be bound by the Terms and Conditions stated in this legal notice. If you do not agree, kindly refrain from accessing and using the website. Your purchase of Products or continued use of the website signifies your agreement to be bound by the terms and conditions, as amended from time to time.

4. Amendments CHIPBOX.CO.ZA reserves the right to amend any of its terms and conditions at any time. Such amendments will be made available on the website. Each access to the website implies acceptance of the latest terms and conditions.

5. Use of CHIPBOX.CO.ZA

• The website is to be used for legitimate purposes, including browsing content and making lawful purchases.
• Unauthorized reproduction, distribution, or use of the website’s content is strictly prohibited.
• CHIPBOX.CO.ZA does not guarantee uninterrupted website availability, and users are responsible for ensuring legal use in their jurisdiction.

6. Electronic Communications By using the Website or communicating with CHIPBOX.CO.ZA electronically, the User consents to receive legal communications in electronic format.

7. Product Availability, Orders, and Confirmation

• Products advertised are subject to availability.
• Orders placed constitute an offer to purchase, and confirmation of the order by CHIPBOX.CO.ZA indicates acceptance.
• Delivery times are estimates, and late deliveries are not the responsibility of CHIPBOX.CO.ZA.

8. Pricing

• Prices may be subject to correction.
• CHIPBOX.CO.ZA is not obligated to sell a Product at an incorrect price.
• All prices include VAT unless indicated otherwise.

9. Payment

• Initial orders will be facilitated through Electronic Funds Transfer (EFT).
• Confirmation of payment occurs upon funds reflecting in CHIPBOX.CO.ZA’s bank account.

10. Refund and Return Policy

• Users may return or request a refund for damaged, faulty, or incorrect Products within 7 days.
• Returns require original packaging.
• Refunds processed within 30 days.
• Cancellation of orders incurs a 15% charge.

11. Warranties, Disclaimers, and Limitation of Liability

• CHIPBOX.CO.ZA makes no warranties regarding the website and Products.
• CHIPBOX.CO.ZA is not liable for loss or damage resulting from website use or Product purchase.

12. Delivery Policy

• CHIPBOX.CO.ZA only provides product delivery, no collection points are available.
• Additional delivery fees may apply for unsuccessful deliveries.

13. Payment Methods

• Payments accepted through EFT transactions and bank deposits.

14. Monitoring CHIPBOX.CO.ZA reserves the right to monitor website activity and content.

15. Governing Law These Terms and Conditions are governed by the laws of the Republic of South Africa. Users consent to the jurisdiction of the North Gauteng High Court, Pretoria.

16. Contact Information

• Company Name: Planetron Distributors (PTY) LTD
• Telephone: 0861 752 638
• Website: www.chipbox.co.za
• Email: info@chipbox.co.za

17. General

• Users must log off to prevent unauthorized transactions.
• CHIPBOX.CO.ZA is not liable for delays beyond its control.
• The ECT Act deeming provisions are excluded.

12-Month Extensive Product Warranty

Privacy Policy

Privacy Policy

1. Introduction

Planetron Distributors (Pty) Ltd, trading as Chipbox (“Chipbox”, “we”, “our”, or “us”), is committed to protecting your privacy and ensuring that your personal information is processed lawfully and responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.chipbox.co.za, purchase our products, request technical assistance or otherwise interact with us.

2. Information We Collect

Depending on your interaction with us, we may collect the following information:

Personal Information

• Full name
• Email address
• Telephone number
• Delivery and billing address
• Company details (where applicable)

Vehicle Information

Where necessary to provide technical advice or product compatibility, we may collect:

• Vehicle make
• Vehicle model
• Engine specifications
• Year model
• VIN or registration information where voluntarily provided

Transaction Information

• Products purchased
• Order history
• Payment confirmations
• Warranty registrations
• Delivery information

Website Information

When you browse our website we may automatically collect:

• IP address
• Browser type
• Device information
• Website activity
• Pages visited
• Date and time of access

This information assists us in improving our website, analysing website performance and protecting against fraudulent activity.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Arrange deliveries
• Respond to enquiries
• Provide quotations
• Verify product compatibility
• Provide technical support
• Process warranty claims
• Improve our products and services
• Maintain website security
• Prevent fraud
• Comply with legal obligations

4. Marketing Communications

Chipbox may use your contact details to send you information relating to our products, promotions, new product releases, software updates, special offers and other marketing communications where:

• you have previously purchased products from us;
• you have requested a quotation;
• you have submitted an enquiry through our website, email, telephone, social media platforms or any other communication channel;
• or you have otherwise provided your contact details in connection with our business.

Every marketing communication sent by Chipbox will include a clear and convenient unsubscribe facility.

You may opt out of receiving marketing communications at any time by:

• selecting the unsubscribe link contained within our emails; or
• contacting us directly at info@chipbox.co.za.

Once you have unsubscribed, we will cease sending marketing communications except where communication is required regarding existing orders, warranty claims, product recalls, technical support or other administrative matters.

5. Cookies

Our website uses cookies and similar technologies to:

• improve website performance;
• remember your preferences;
• analyse visitor behaviour;
• enhance your browsing experience.

You may disable cookies through your browser settings, although certain website features may not function correctly.

6. Third-Party Service Providers

To operate our business efficiently, we make use of trusted third-party service providers.

These may include:

• payment processing providers;
• courier and logistics companies;
• website hosting providers;
• website analytics providers;
• email marketing platforms;
• spam prevention services.

These providers may process personal information only where necessary to perform their services and are expected to safeguard such information appropriately.

7. Payment Security

Chipbox does not store or process payment card information directly.

Payments are securely processed through authorised third-party payment providers using encrypted connections.

8. Sharing of Personal Information

We do not sell, rent or trade your personal information.

Your information may only be disclosed where necessary to:

• fulfil customer orders;
• arrange deliveries;
• administer warranties;
• provide technical support;
• comply with legal obligations;
• respond to lawful requests from regulatory authorities;
• protect our legal rights.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfil contractual obligations;
• administer warranties;
• comply with applicable legislation;
• resolve disputes;
• maintain business records.

Where information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Rights

Subject to POPIA, you have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion where legally permissible;
• object to certain processing activities;
• withdraw consent for direct marketing communications.

Requests may be submitted to:

Email: info@chipbox.co.za

11. Data Security

Chipbox implements appropriate technical and organisational measures to safeguard personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure;
• destruction.

Although every reasonable effort is made to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to external websites.

Chipbox is not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those websites before submitting personal information.

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.

The latest version will always be available on this website.

14. Contact Information

Should you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Planetron Distributors (Pty) Ltd t/a Chipbox

Building 1
92 Koranna Avenue
Doringkloof
Centurion
0157

Telephone: 012 348 3595

Mobile: 082 818 2995

Email: info@chipbox.co.za